Testimonials

Date 29.11.11  G'Day  Steve

We would like to express our appreciation for the service provided to us by SA Hot Water today.  Our Hot Water service died this morning and after just one call to your organisation, we were able to have a New Hot Water System installed that afternoon.

From the first point of contact, the lady who accepted our initial call was both courteous and friendly, and offered helpful advice before arranging for a sales person to call us.  Again, the salesman was courteous and helpful and answered all our questions in a patient and professional manner.  He promptly arrange for our selected unit to be install within the hour. Amazing!

In addition, the Tradesman that arrived at our house was also professional and courteous.

Thanks again for your superior service, a we will be recommending SA Hot Water to our friends and anyone who is in need of your services.

Regards

Garry and Wendy Cooper

Parafield Gardens

Dear Steve,

We wish to thank you for the attentive and obliging service provided. All the jobs were carried out by Greg in an efficient and speedy manner.

Should any of our friends need plumbing services we will safely recommend you to them.
Once again many thanks.

Regards,

R.  H. S.
Semaphore Park

Hi,

I just wanted to drop you a quick line and thank your technician, we have had you guys out several times over the year and SA Hot Water and in particular this technician have been fantastic in helping to solve our problems as economically and as timely as possible.

Thanks again and please pass my thanks on to the tech.

Cheers

L. T.
Paralowie

Just a short email to say a “big thank you” for your good customer service.

A couple of weeks ago my gas hot water service went on the "blink Steve Phillips came out and his service and manner was very refreshing there was an intermittent problem with the hot water service but this did not phase him and he did his utmost to get it up and running and "touch wood"

I am still having hot showers

I would just like to say thank you to the front line girls and especially to Steve Phillips

Kind regards,

Marie
Rosewater

Kind regards,

T. O.
Prospect

Thank you - to the Manager SA Hot Water

To whom it may concern

I wish to thank you for your prompt service and attention to my problem.

I felt that I had excellent service beginning with the lady who answered my telephone enquiry, and then subsequent contact from Steve to inform me of my requirements to repair my hot water service and to gain my permission to continue. And of course, to the technician who attended my premise to repair.

Wonderful team effort and excellent service.

Much appreciated and many thanks

Regards,

Lilian
Enfield

Hello,

Just emailing to compliment both the girls on the phone when I call, and also the serviceman's communication and ability to diagnose and fix promptly.

When I first called, the girl brought up all our information, asked if we had followed through on some recommendations and in summary, she knew what she was talking about and was very efficient. I was not asked to wait on the phone at any stage.

The second time I called after the man had been here, this girl quickly found out the water pressure test result for me with no sign of it being a chore for her.

The plumber was very courteous and made sure I knew what he was doing, what he had found, etc. He didn't take long to find the problem and fix it.

In this day and age, I can hardly say I see this quality of service anywhere. I'm very impressed, and also sure that you can appreciate their efforts and true customer care. WELL DONE!

Anita

Dear Steven,

Recently I had my solar hot water system replaced by SA Hot Water.

Since it is only natural that people would complain if something went wrong during an operation like this, I feel it would then also be natural and logical that people dish out compliments if things go well!

I like to compliment you as the manager and SA HotWater with the excellent, fast and efficient service I have experienced. In particular I would like to mention Pam, whose telephone manner is second to none, and a pleasure to deal with, a true asset to your company, as well as Bob, the installer, and his crew who were friendly and courteous at all times during the project.

Thanks and well done to all involved!

Kind regards,

Bart
Col. Light Gardens

Dear Steve,

This is iust a note to say how happy we are with our new Bosch Highflow Hot Water Service.

We would like to take this opportunity to thank you, not only for your personal attentive service and advice, but also for your company's professional and speedy installation.

We were most impressed with the manner in which your installers completed the work and found them to be very polite and efficient. They obviously take a great deal of pride in their work.

ln closing, the outcome was a truly professional job and we would like to thank you.

Yours sincerely

Wayne

SA Hot Water Sales & Service Manager,

This is just a short note to thank you for the excellent service your business provided me recently. After another company took 2 days to unsuccessfully fix my hot water service, I contacted your business and you provided a professional and friendly technician. He diagnosed the problems within minutes and had the system working again in less than 30 minutes.

Again thank you for the professional manner in which the technician attended and repaired the system. It was excellent and I will recommend your business highly.

Sincerely

Andrew
Happy Valley